Terms of Service

Last Updated: August 20, 2026

Welcome to Lovira Hair. These Terms of Service govern your use of our website and your purchase of products from Lovira Hair.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General Conditions

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree not to use our website or products for any unlawful or unauthorized purpose.

We reserve the right to refuse service, cancel orders, or restrict access to our website when there is a reasonable basis to believe that a transaction involves fraud, abuse, unauthorized activity, or a violation of these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate and up to date.

However, actual product colors may vary slightly due to lighting, photography, monitor settings, and differences between devices.

For human hair products, natural variations in color, texture, density, and appearance may occur. Such variations are normal characteristics of natural human hair.

Customers are responsible for reviewing product information and specifications before placing an order.

3. Prices and Payment

All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to change product prices, promotions, and other pricing information at any time without prior notice.

The applicable price at the time an order is placed will generally apply to that order.

Payment must be successfully completed before an order can be processed.

We may use third-party payment providers, including PayPal and other available payment methods. Payment processing is subject to the applicable terms and policies of the relevant payment provider.

4. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After an order is submitted, you will receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order for reasons including, but not limited to:

• Product availability

• Pricing or listing errors

• Incorrect or incomplete customer information

• Suspected fraudulent or unauthorized transactions

• Shipping restrictions

• Other circumstances that reasonably prevent us from fulfilling the order

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

5. Shipping

Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms of Service.

Customers are responsible for providing accurate and complete shipping information.

Estimated delivery times are provided for reference only and are not guaranteed delivery dates.

Please review our Shipping Policy for information regarding shipping times, customs, delivery delays, incorrect addresses, refused packages, and other shipping-related matters.

6. Custom and Made-to-Order Products

Some products may be customized or made according to customer specifications.

Before production or processing begins, customers are responsible for confirming the requested specifications, including but not limited to length, color, size, style, and other customization requirements.

Once a customized or made-to-order product has entered production, cancellation or modification may not be possible.

Customized products may be subject to different return or refund conditions as described in our Refund Policy.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our Refund Policy.

Customers should review the Refund Policy before placing an order.

Nothing in these Terms of Service is intended to limit any mandatory consumer rights that cannot legally be excluded under applicable law.

8. Customer Responsibilities

When placing an order, you agree to:

• Provide accurate and complete personal and shipping information.

• Use a valid payment method that you are authorized to use.

• Review your order details before completing payment.

• Cooperate reasonably with us regarding order, delivery, or payment-related issues.

• Use our website only for lawful purposes.

You are responsible for any consequences resulting from inaccurate information provided by you.

9. Payment Disputes and Chargebacks

If you have a concern regarding an order, payment, product, or delivery, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

If a payment dispute or chargeback is initiated, we reserve the right to provide relevant transaction, order, shipping, tracking, delivery, and communication records to the applicable payment provider, bank, or financial institution.

A payment dispute or chargeback does not automatically cancel an order or guarantee a refund.

We reserve the right to respond to payment disputes using the records available to us and to protect our legitimate business interests.

10. Intellectual Property

All content on this website, including but not limited to text, photographs, images, graphics, logos, videos, product descriptions, and website design, is owned by or licensed to Lovira Hair unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without our prior written permission.

11. Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose.

• Attempt to gain unauthorized access to the website or its systems.

• Interfere with the operation or security of the website.

• Use automated systems to collect or copy website content without permission.

• Misrepresent your identity or payment information.

• Engage in fraudulent, abusive, or deceptive activities.

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers, or website.

12. Third-Party Services

Our website may use third-party services, including payment providers, shipping carriers, analytics services, social media platforms, and other third-party applications.

Your use of third-party services may be subject to their own terms and policies.

We are not responsible for the availability, security, policies, or performance of third-party services.

13. Disclaimer

We make reasonable efforts to maintain accurate information and reliable operation of our website. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely error-free.

To the maximum extent permitted by applicable law, Lovira Hair shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated version is published on this website.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws.

Where required by applicable law, mandatory consumer protection rights in the customer's jurisdiction will continue to apply.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Lovira Hair
Email: lovirahair@163.com

Thank you for choosing Lovira Hair.