Refund & Return Policy

Last Updated: August 20, 2026

At Lovira Hair, we carefully inspect our products before shipment to ensure that orders meet our quality standards.

Because wigs and hair products are personal-use items, we do not generally accept returns or refunds simply because a customer changes their mind or is not satisfied with the appearance, style, length, color, or fit after receiving or using the product.

Please carefully review the product details before placing your order.

1. Returns and Refunds

We do not accept general or change-of-mind returns.

Returns or refunds may only be considered in the following situations:

• The wrong product was sent.

• The product arrived damaged.

• The product has a verified manufacturing or quality issue.

• The order is significantly different from what was purchased.

Any return or refund request must be submitted in accordance with the procedures and timeframes described below.

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded under applicable law.

2. Damaged or Defective Products

If you believe that your product arrived damaged or has a manufacturing defect, please contact us within 7 days of delivery.

To help us evaluate the issue, please provide:

• Your order number

• Clear photographs of the product

• Clear photographs or videos showing the issue

• A description of the problem

We may request additional information if necessary.

After reviewing the issue, we may offer an appropriate solution, which may include a replacement, partial refund, full refund, or another reasonable resolution depending on the circumstances.

3. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the product received, including the packaging and product details.

After verification, we may provide a replacement or refund as appropriate.

4. Conditions for Eligible Returns

If we approve a return, the product must generally meet all of the following conditions:

• The product must be unused.

• The product must not have been worn or tried on.

• The lace must not have been cut, trimmed, or altered.

• The hair must not have been washed, dyed, bleached, permed, curled, straightened, or chemically treated.

• The product must not have been altered, customized, or modified.

• The original packaging and applicable accessories should be retained.

• The product must be in its original condition.

For hygiene and product-quality reasons, products that have been worn, used, altered, or chemically treated may not be eligible for return or refund.

5. Non-Returnable Situations

We generally do not accept returns or refunds for the following reasons:

• Change of mind

• Personal preference

• The customer does not like the style or appearance

• The customer selected the wrong length

• The customer selected the wrong color

• The customer selected the wrong size

• The product does not meet the customer's personal expectations

• The customer no longer wants the product

• The product has been worn or used

• The lace has been cut or altered

• The hair has been washed, dyed, bleached, permed, curled, straightened, or otherwise chemically treated

• The product has been customized or modified by the customer

Natural variations in human hair texture, color, density, and appearance are not necessarily considered product defects.

6. Customized and Made-to-Order Products

Customized and made-to-order products are generally not eligible for return or refund due to change of mind or personal preference.

Before production begins, customers are responsible for confirming customization details, including length, color, size, style, and other requested specifications.

If a customized product has a verified manufacturing defect or we make an error in accordance with the confirmed order specifications, please contact us within 7 days of delivery so that we can review the issue and provide an appropriate solution.

7. Return Authorization

Please do not send any product back without contacting us first.

All returns must be approved by Lovira Hair before being shipped back.

If a return is approved, we will provide return instructions.

Products returned without prior authorization may not be accepted or may result in processing delays.

8. Return Shipping Costs

If the return is due to a verified product defect, incorrect item, or an error caused by Lovira Hair, we will determine the appropriate return shipping solution.

For any return that is not caused by an error or verified defect on our part, the customer may be responsible for the applicable return shipping costs.

9. Refund Processing

Once an approved return is received and inspected, we will review the condition of the product.

If the return is approved for a refund, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit card company, PayPal, or other payment provider.

Shipping charges, customs duties, taxes, or other fees may not be refundable unless required by applicable law or otherwise agreed by us.

10. Partial Refunds or Other Resolutions

Depending on the circumstances, we may offer a replacement, partial refund, full refund, store credit, or another reasonable solution instead of accepting a return.

The appropriate resolution will depend on the nature and severity of the issue.

11. Unapproved Returns

If a customer sends a product back without contacting us and obtaining return authorization, we may be unable to process the return or refund.

Customers should wait for our instructions before sending any product back.

12. Payment Disputes and Chargebacks

If you have a problem with your order, product, or delivery, please contact us before initiating a payment dispute or chargeback.

We are committed to reviewing legitimate concerns and providing an appropriate resolution where applicable.

If a customer initiates a chargeback or payment dispute, we reserve the right to provide relevant order information, product information, shipping records, tracking information, delivery confirmation, photographs, and customer communications to the applicable payment provider, bank, or financial institution.

A chargeback or payment dispute does not automatically create an entitlement to a refund.

13. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Lovira Hair
Email: lovirahair@163.com

Please include your order number and relevant photographs or videos when contacting us about a product issue.