Shipping Policy

Last Updated: August 20, 2026

At Lovira Hair, we are committed to processing and shipping your order as efficiently as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Customized or made-to-order products may require additional processing time. If additional time is required, we will contact you using the contact information provided with your order.

Weekends and public holidays are generally not included in the order processing time.

2. Shipping Rates

Free standard shipping is available for orders of $89 or more.

For orders below $89, a shipping fee will be calculated based on the shipping destination and available shipping method and will be displayed at checkout.

Any applicable shipping charges are the responsibility of the customer and will be shown before the order is completed.

3. Delivery Time

After your order has been processed and shipped, standard delivery is estimated to take 5–8 business days. Actual delivery time depends on the destination and shipping method selected.

Delivery times may vary due to the destination, shipping carrier, customs clearance, weather conditions, public holidays, and other circumstances beyond our reasonable control.

The 5–8 business day delivery time is an estimated timeframe and is not a guaranteed delivery date. Customs inspections, clearance delays, carrier delays, or other unforeseen circumstances may cause the actual delivery time to exceed the estimated timeframe.

4. Tracking Information

Once your order has been shipped, we will provide tracking information when available.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

Tracking information may take some time to become active or update after the package has been handed to the shipping carrier.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned, delayed, lost, or otherwise affected because an incorrect, incomplete, or outdated address was provided by the customer, the customer may be responsible for any additional shipping, return, or reshipment costs.

If you notice that your shipping address is incorrect, please contact us as soon as possible before your order is shipped. We cannot guarantee that address changes can be made after shipment.

6. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• Customs clearance or inspections

• Weather conditions

• Natural disasters

• Shipping carrier delays

• Transportation disruptions

• Public holidays

• Incorrect or incomplete address information

• Other unforeseen circumstances

Such delays do not automatically qualify an order for a refund or chargeback.

7. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.

Customers are responsible for understanding and complying with the import regulations of their destination country or region.

Lovira Hair is not responsible for delays, additional charges, or package returns caused by customs procedures or the customer's failure to pay applicable customs duties or taxes.

8. Refused or Unclaimed Packages

If a customer refuses delivery, fails to collect a package, or provides an incorrect or incomplete shipping address and the package is returned to us, the customer may be responsible for the original shipping costs, return shipping costs, and any applicable fees.

If a refund is applicable, the refund amount may be reduced by these costs.

9. Package Marked as Delivered

If the carrier's tracking information shows that an order has been successfully delivered to the shipping address provided by the customer, the order will generally be considered delivered.

If you cannot locate a package marked as delivered, please first check with household members, neighbors, building reception, or the local carrier.

If the package still cannot be located, please contact us as soon as possible. We may request additional information and cooperate with the carrier to investigate the delivery.

10. Lost or Damaged Packages

If a package is lost or damaged during transportation, please contact us as soon as possible after becoming aware of the issue.

We may work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Customers may be required to provide photographs, packaging information, tracking details, or other information reasonably required for the investigation.

11. Order Cancellation After Shipment

Once an order has been shipped, it may not be possible to cancel the order.

If you wish to cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before the order enters the shipping process.

12. Payment Disputes and Chargebacks

By placing an order, customers agree to provide accurate shipping and contact information and to cooperate with reasonable requests regarding order or delivery issues.

If you have any concerns regarding your order, delivery, or shipping charges, please contact us first so that we can investigate and assist you.

If a customer initiates a payment dispute or chargeback with PayPal, a bank, or another payment provider, Lovira Hair reserves the right to provide relevant order information to the applicable payment provider, bank, or financial institution when responding to the dispute.

Such information may include order details, payment records, shipping information, tracking information, delivery confirmation, and customer communications.

Submitting a chargeback or payment dispute does not automatically cancel an order or create an entitlement to a refund.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Lovira Hair
Email: lovirahair@163.com

We will do our best to assist you with your order and delivery.